Business Process Outsourcing (BPO) overview

Business process outsourcing (BPO) is the contracting of mainly non-primary business activities and functions to a third-party provider. Arris Group has performed Business Process Outsourcing (BPO) services in finance and accounting functions, payroll, human resources and fund management for our SME Clients and professional services firms, globally. Clients tend to outsource their compliance services, driven by increasing technical complexity and costly staff benefits packages. By outsourcing selected operations to Arris, clients are effectively hiring a team of experts. Clients benefit from cost savings, improved services and freed-up owners’ time to focus on its core business processes for a stronger top line growth. With Arris, you can put our experience to work for you

How BPO is going to impact your Business

The impact of BPO on businesses is significant in terms of reduction of cost, business efficiency, business focus and compliance. Our BPO Services are packaged and customised to suit your business unique requirements. We aim to help you effectively and efficiently integrate BPO in your businesses.

Why we should be your BPO service provider of choice

We offer a wide range of BPO services. Our clients include various industries from large manufacturing, hotel, construction, trading to multinational IT companies. We understand that before a organisation can reap the benefits of outsourcing, there are two key questions that you need to answer.

1. What processes you should outsource? And
2. How?

To tackle the questions, we will help the businesses identify which functions are part of their core mission and brand strategy. Obviously these functions should remain in-house, and companies should devote intellectual capital to these roles to better compete in the markets they serve. We will then provide our proposal on the BPO functions that will benefit the organisation.

Our team of professional will then derived the process flow and in some cases conduct training to the companies staff so that vital information could be gather and provided to the various BPO team members. This will ensure that your organisation will receive all the outsource function services in a timely and accurate manner.

We have been building our BPO capabilities via the transfer of knowledge and experience from external/international talent as well as our own intensive in-house training to ensure we deliver effective BPO services to your organisation efficiently.